< Faq Lists

FAQ

Why NVR cannot receive event information from camera?

There are some situations resulting in the failure of event information.

To solve this situation, please check your setting as below:

[Step 1] Please check whether motion detection is properly set up by IP camera.

[Step 2] Please check whether motion detection is enabled by NVR.

Please go to cofiguration page > Recording & Event > Event & Action Management to check:

Please click “Apply” to execute all settings.

[Step 3] Others

Hardware limitation of camera may make the difficulty of sending the event information to NVR.
Please reset camera to default to solve this situation.