< Faq Lists

FAQ

Why there is no image on Web-based Liveview & Playback?

In FW78 or later version, DIGIEVER offers Web Surveillance feature, supporting Web-based Liveview and Playback Solution. The feature is aimed to offer an effortless monitoring and video playback from any location using popular web browsers like Chrome, Edge, Firefox, Opera, and Safari.

Situation:
By using web surveillance, user may encounter that there is no image on web-based liveview and playback.

Web-based Liveview

Web-based Playback

Solution:
Web-based Liveview and Playback utilize the browsers’ encoding and decoding capabilities. Please refer to the chart below and ensure that your browser is upgraded to the recommended version for your operating system.

Chrome

Operation System	Version
Windows 7	109.0.5414
Windows 8/8.1	109.0.5414
Windows 10	109.0.5414 or later version
Windows 11	109.0.5414 or later version

Edge

Operation System	Version
Windows 7	109.0.1518.49
Windows 8/8.1	109.0.1518.49
Windows 10	109.0.1518.49 or later version
Windows 11	109.0.1518.49 or later version

Firefox

Operation System	Version
Windows 7	115.21.0
Windows 8/8.1	115.21.0
Windows 10	115.21.0 or later version
Windows 11	115.21.0 or later version

Opera

Operation System	Version
Windows 7	95.0.4635.84
Windows 8/8.1	95.0.4635.84
Windows 10	95.0.4635.84 or later version
Windows 11	95.0.4635.84 or later version

Safari

Operation System	Version
macOS	16.4.1 or later version