< Faq Lists

FAQ

How to recover your SS-7100-RM?

Before executing NVR recovery, users need to make your USB device as a boot disk.
Please refer to: https://www.digiever.com/support/faq-content.php?FAQ=218

At PC

1. Download FW file from:

https://www.digiever.com/resource/Documents/Firmware/SS/update_SS_5_2_0_8.zip

Note: Default Recovery FW is FW5.2.0.8. User can update the FW after dual recovery.

2. Copy FW file to the USB device that contains hk file.

Note: User can change the firmware file, supporting 5.2.0.8 or later versions.

At Stream Server

1. Plug in USB device and a Keyboard to the Streaming Server.

2. Power on the Streaming Server and keep pressing "F12". Enter "nvrbios". There will be 2 partitions under your USB device. Select "Partition 2".

3. The Streaming Server will start the dual recovery process.

4. System runs recovery process automatically. Please wait for few minutes.
Note: During the process, the screen may turn black due to inactivity. Please DO NOT power off your NVR or remove the recovery USB.

5. After the process is done, the Streaming Server will shut down automatically. Please make sure the power LED is off.

6. Plug out the boot disk and turn on Streaming Server.

7. Remove the USB device.

8. User can boot the Streaming Server successfully.

Please refer to the link video to recover your SS-7100-RM:

https://www.youtube.com/watch?v=eV6FSTGAbeM